Warranty: Door Warranty

Door Warranty | Window Warranty | Hardware Warranty | Glass Warranty

General Warranty

At Architectural Traditions, we take pride in the fact that the structural integrity of our products is under warranty with the best in the industry. But more than that, the design and construction of our products utilizes innate characteristics of the materials to enhance the appearance of what we sell and set us apart from the rest of the industry. Certain cosmetic details unrelated to structural integrity that are considered defects in the usual applications of the materials are used purposely in Architectural Traditions products and add considerably to their beauty and desirability. When ordering Architectural Traditions product, it is important to understand that cosmetic details such as size and frequency of knots, variations in the color, texture and grain pattern of wood, slight differences in the patinas on hardware products and their tendency to wear more where they are used heavily are subjective determinations not covered under warranty. What is covered by warranty is as follows:

Door Warranty

Subject to the conditions and restrictions listed below, all stile-and-rail doors manufactured by Architectural Traditions meet or exceed industry standards and are warranted for one year from the date of shipment to be free from defects in material and workmanship.

Upon receipt of one or more of our doors, it is recommended that you inspect the door or doors as soon as possible. You should be checking:

1. For the possibility of freight damage.
2. To verify that you received what you ordered.
3. That each door is flat and straight and has no defects.

If there is freight damage, please note it on your freight bill and immediately notify Architectural traditions so a freight claim can be filed.

If a door is determined to be defective, Architectural Traditions must be notified within 30 days. Upon written notificationof the defect and upon inspection by an authorized representative of Architectural Traditions, we will at our option:

1. Repair the door, or
2. Provide a replacement part or parts for the door, or
3. Provide a replacement door.

A replacement door or part will be as originally purchased from Architectural Traditions, and specifically does not include freight, finishing or installation charges. It is understood that if merchandise is determined to be defective when a shipment is received, written notice must be sent to Architectural Traditions within 30 days after receipt of the doors and before any hanging, fitting, or finishing charges have been incurred.

To clarify further: if a visible and/or apparent defect exists upon your receipt and inspection of a door or doors from Architectural Traditions, it is imperative that we be notified before any further costs are incurred on that door or doors. We will not assume any liability for those costs.

Architectural Traditions will not be responsible for any door repaired or replaced without the prior written notification of our office.

Claims due to warp may be deferred for up to 12 months from the date of the claim in order to allow the door the opportunity to return to its original form once it has acclimated to local humidity and temperature conditions. The deferral will not be counted against the warranty period.
Warp shall not be considered a defect unless it exceeds 1/4" in the plane of the door. Warp is measured by placing a straight edge or a taut string on the concave face of the door and determining the maximum distance from the straight edge or string to the door face. The door must be properly hung and finished with all six surfaces being sealed. Warp must occur in the door itself, and not be the result of an improperly installed jamb or a wall out of plumb.

Limited glass warranty for doors

Insulated glass: Architectural Traditions, as the manufacturer, warrants all insulated glass delivered to the original customer or its authorized dealer against failure of the air seal for a period of five (5) years. This is a prorated warranty: see Architectural Traditions Limited Glass Warranty Schedule for specifics.

Capillary breather tubes must be specified by the customer for all dual-glazed (DG) glass when installation or transportation is at or above 4,000 ft elevation. If Architectural Traditions product containing DG glass is installed above 4,000 feet without capillary breather tubes, this warranty is void.

Aside from air seal failure, other glass issues the dealer may claim under this warranty, such as scratch, smudge or other defect, must be claimed within ten (10) days of receiving the product.

The standard for determining that a scratch, smudge or other blemish warrants replacement is a follows:

• It can be seen from a distance of eleven (11) feet.
• It occurs within an oval-shaped area comprising 80% of the viewing area of the glass.
• It is visible against normal daylight (not direct sunlight) when viewed perpendicular to the glass.

Exclusions to warranty

• True Plank doors for bow or warp
• Warp for French doors more than 7 feet in height or 3 feet in width unless used with multi-point hardware, in which case 8 feet in height is allowable
• Doors thinner than 1 ¾" for exterior use
• Using an interior door in an exterior application
• Warp for any door over 8 feet in height and 4 feet in width
• No warranty on gates, or doors used in a gate application
• Any special custom product manufactured according to the customer's specifications
• Performance or appearance of our finish, or a field-applied finish
• Variations in the color or texture of the wood, as well as knots in the wood
• Damage caused by others, or by any cause outside the control of Architectural Traditions, including but not limited to damage caused by misuse, abuse, accident, mishandling, or by fire, flood, earthquake, storm, or other acts of nature
• "Misuse" of a door includes, but is not limited to, using a door on part of a building without providing adequate overhang or an appropriate finish color. Adequate overhang depends on the typical weather conditions of the area where the door is to be used, but at the very minimum means an overhang projecting a distance from the structure equal to one half the distance between the bottom of the door and the bottom of the overhang at the point which is farthest from the door.
• Excessive trimming of a door: more than ½" from the top or more than 1 ½" from the bottom
• Damage caused by failing to comply with Architectural Traditions Handling, Finishing and Installation instructions. Please contact your dealer for this information, if it is not supplied with the product.
• Failure to perform normal homeowner's maintenance, including maintaining the finish
• Product failure due to improper installation
• Attempts to repair Architectural Traditions product without prior authorization
• Surface checks less than 1/32" in width
• Panel shrinkage and misalignment, which leaves an unstained line along the edge of the panel. This is caused by differences in temperature and humidity, and is not a defect.
• Slight expansion and contraction of the door due to changes in temperature and humidity are not defects.
• Water infiltration
• Wood sills
• Doors not sealed on all six surfaces

All doors must be finished immediately upon installation.